Where do I get tickets or how do I book?
How can I pay?
Can I tip my guides?
Where do the tours leave from?
Will my tour be cancelled if the weather is bad?
What happens if you cancel my tour and I've already booked?
Oh no! My travel plans have changed and I can no longer make my tour!
Are there any restrictions as to who can do the bike tours?
If this is my first time riding a Segway, will I be able to pick it up quickly?
Are there any restrictions as to who can do the Segway tours?
Are locks and helmets included in the bike rental?
Do I have to leave a deposit for the bike?
Who are the guides?
When should I show up for my tour?
Do you have insurance?
Booking online is the best way to secure your place on one of our tours.
You’re also very welcome to just turn up at our tour center and book there and then. Our tour office staff are happy to assist you in choosing the tour that is right for you. You may email us for more information or call us.
We accept credit and debit cards (both online and in our tour center) and cash in our tour center. For private tours, bank transfers are also accepted.
Tipping is by no means is required but always accepted and appreciated by our guides if you are satisfied.
All Yellow Zebra bike and Segway tours leave from our Absolute Tour Center (Plac Szczczepański 8, 33-332 Prague). For those who’re not quite orientated with the city yet, or those staying a little bit further away, we also can help with taxi transfers from your hotel. Contact us for more information.
No, tours run in all weather conditions.
This rarely happens but if it does you will be fully refunded.
Don’t panic! As long as you let us know at least 4 days (73+ hours) before your tour, your ticket is fully transferable for another date and time that’s more suitable for you. If we can’t find you a suitable tour we’re happy to fully refund you, as long as you let us know at least 4 days (73+ hours) before your original booking. For further information please see our terms and conditions.
No, but bike tour participants must know how to ride a bike and be fit enough for continuous biking for up to 4 hours, with short breaks.
Your safety is always our highest priority. Therefore, we begin each tour with a very thorough training session on the Segway before going out to enjoy the city!
Segway riders must be fully mobile and have the ability to make motions such as climbing and descending stairs without assistance. The use of Segways is prohibited for children under the age of 10 and anyone under the age of 18 must be accompanied by an adult. Unfortunately, pregnant women are not able to participate. Please also note that anyone suspected to be under the influence of alcohol will not be permitted to ride and will forfeit their right to do the tour, without refund.
Yes of course! All bike rentals include a lock and an optional helmet and bungee cord.
Yes, you can leave a deposit in cash (any major currency). Rates are different depending on the bike you hire.
Our guides are all experienced, motivated and knowledgeable individuals who have been trained to show you the best of Prague.
We suggest that you meet at the designated tour meeting point 5-10 minute prior to tour time.
By law we are required to have a basic tourism insurance. We are fully licensed and bonded. For specific insurance questions please contact management.